Help center
Payment & checkout help
Having trouble paying? Most checkout issues are fixed in seconds — here’s how.
Do not use Checkout Express, continue to third page and pay. If the payment button is greyed out, you’re probably in an in-app browser (Instagram, TikTok, Facebook). Open the site in Safari or Chrome and it will work.
The “Place Order & Pay” button is greyed out — how do I fix it?
This almost always happens when the store is opened inside another app’s built-in browser (Instagram, Facebook, TikTok, or an email app), where the payment options can’t load. Tap the ••• or “Open in browser” icon and choose Safari or Chrome, then return to checkout — the button will work.
I don’t see Apple Pay at checkout.
Apple Pay only appears in Safari on Apple devices (iPhone, iPad, Mac). If you opened the link from inside another app, reopen it in Safari. On Android, use Google Pay, a debit/credit card, or PayPal instead.
My card was declined or the payment won’t go through.
Please try another payment method — we accept Apple Pay, Google Pay, Visa/Mastercard and PayPal. PayPal is the most reliable if a card won’t work. Also avoid restricted Wi-Fi networks and ad-blockers, which can block the payment form.
I still can’t complete my payment — can you help?
Absolutely. Email us at Prolivemediausa@gmail.com or call +1 561-405-5851 with your name and the event, and we’ll support you to finish your order right away.